Job Description

Deputy Chief Operations Officer (DCOO)

Second-in-command to the COO | Execution-Focused Operational Leader

A local Community bank is searching for a 2nd-in-command, Deputy Chief Operations Officer. This is part of a succession plan. The Deputy COO ensures the bank's day-to-day operations run smoothly while executing the strategic vision set by the CEO and COO. This role bridges strategy and execution — turning high-level plans into measurable operational performance.

Job Responsibilities

Operational Leadership

• Oversees daily operational workflow across branches and back-office functions
• Improves efficiency in loan processing, deposit operations, treasury services, and customer service functions
• Drives consistency across multiple markets (Baton Rouge, NOLA, Jackson, etc.)

Process & Risk Management

• Identifies bottlenecks and improves internal controls
• Partners with Compliance, Risk, and BSA to ensure operational integrity
• Prepares departments for audits and regulatory exams

Technology & Systems Oversight

• Works closely with core systems, LOS platforms, and digital banking initiatives
• Helps implement operational tech upgrades
• Manages vendor relationships and contract negotiations

Team Development

• Coaches operational leaders
• Implements performance metrics
• Builds scalable infrastructure for growth

Strategic Execution

• Translates strategic growth goals (asset growth, branch expansion, market entry) into operational readiness
• Ensures staffing, systems, and policies can support expansion

Ideal Background

• 10+ years in banking operations
• Experience with nCino and CECL Software preferred
• Experience in larger community or regional bank settings
• Strong understanding of loan operations, deposit ops, and treasury services
• Regulatory exam exposure
• Experience with SOX Controls
• Process improvement or Lean/Six Sigma experience is a plus

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