Job Description

Government Analyst II - 79001492

Hiring Salary: $1,859.89 – $1,907.05 Biweekly

Our Organization and Mission: License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR's stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida's professions and industries in the areas above, and many more which can be seen on their website.

The Work You Will Do: This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares, and Mobile Homes. This in-office position conducts professional analytical work in quality assurance and quality control, reviewing Division programs and processes to ensure accuracy, completeness, and compliance.

Your Specific Responsibilities:

• Conduct QA/QC reviews of assigned Division programs and activities, including complaint intake, investigations, licensing, registration, and other regulatory functions, using established review procedures and criteria.
• Select cases or records for review independently or as assigned, consistent with established sampling methods and program priorities.
• Review records, cases, and related documentation for compliance with applicable statutes, rules, policies, procedures, and established performance standards, including accuracy, completeness, timeliness, consistency, and documentation requirements.
• Document QA/QC findings, identify deficiencies, and prepare recommendations for corrective action or improvement for management consideration.
• Communicate findings to appropriate employees and supervisors, as directed, and conduct follow-up reviews to determine whether identified deficiencies have been addressed.
• Collect, organize, and analyze QA/QC review results and related operational data to identify trends, recurring deficiencies, potential risks, and opportunities for improvement.
• Review relevant information and potential contributing factors and prepare recommendations for management consideration.
• Review assigned procedures, workflows, forms, and operational practices to identify deficiencies and opportunities to improve accuracy, efficiency, consistency, and regulatory compliance.
• Recommend potential improvements and assist with monitoring established performance indicators.
• Prepare individual QA/QC review reports, summaries, and cumulative quarterly reports documenting findings, identified trends, observations, and recommendations.
• Apply established QA/QC methodologies and sampling procedures.
• Maintain review criteria, checklists, tracking tools, and supporting documentation, and recommend adjustments to review procedures or tools as appropriate.
• Coordinate with Division employees and supervisors to obtain information, clarify QA/QC findings, and provide assistance regarding established review procedures and approved corrective actions or process improvements.
• Assist with special reviews, analyses, and projects as assigned by the QA/QC Coordinator or Division Director.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of basic quality assurance, quality control, and operational review principles and practices.
• Knowledge of methods of data collection, organization, and analysis.
• Ability to understand and apply applicable statutes, rules, policies, procedures, and established standards.
• Ability to conduct QA/QC reviews and independently select cases or records using established methodologies, sampling procedures, and review criteria.
• Ability to review and analyze records, cases, processes, and data for accuracy, completeness, timeliness, consistency, and compliance with established requirements.
• Ability to identify deficiencies, recurring issues, and opportunities for improvement and develop recommendations for management consideration.
• Ability to organize information and prepare clear, accurate, and concise reports, findings, and recommendations.
• Ability to exercise sound judgment, maintain objectivity, and recognize matters requiring supervisory or management review.
• Ability to communicate effectively and establish and maintain professional working relationships with others.
• Ability to work independently, organize and prioritize assignments, meet established deadlines, and utilize Microsoft Office and other applicable software.

Minimum Requirement: Experience in quality assurance, quality control, compliance, or program analysis within a regulatory or similar environment. Strong analytical, organizational, and written communication skills, including the ability to evaluate processes and prepare recommendations.

The Benefits of Working for the State of Florida: " Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website:

Applicant Note: To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

Background Screening Requirement: The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans, and their family members have given to our country and support the hiring of returning service members and military spouses. A candidate for veterans' preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans' Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state

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