Job Description

Job Description

Job Description

Description:

WHO WE ARE...

Criterion Labs, Inc. is a well-established environmental consulting and laboratory services firm headquartered in Bensalem, Pennsylvania. For over 40 years, Criterion has provided trusted environmental solutions to commercial, industrial, institutional, and government clients, specializing in environmental consulting, industrial hygiene, accredited laboratory testing, drinking water testing, and environmental training. The company's mission is to “Promote Trust, Confidence and Goodwill, Through Quality Work and Professional Service”, and is reflected not only in the service it provides to clients, but also in the culture it has built for its employees.

Criterion is especially proud to have been named a 2026 Philadelphia Business Journal Best Places to Work finalist, an honor that recognizes leading workplaces throughout the Greater Philadelphia region.

At Criterion, employees are part of an organization that values teamwork, integrity, ethics, continuous improvement, and exceptional service. For individuals looking for more than simply a job, Criterion offers the opportunity to join an established, growing organization where employees can make an impact, build relationships, and contribute to a company that takes pride in both the work it performs and the people who make that work possible.

POSITION SUMMARY

The Receptionist/Office Coordinator is customer-focused and will serve as the face of our organization while ensuring the smooth day-to-day operation of our office facilities. This position is responsible for managing front office operations, coordinating administrative and facility-related functions, supporting employees and visitors, and providing administrative support to the CEO.

This role functions in a fast-paced environment, takes initiative, enjoys solving problems, and can effectively manage multiple priorities while maintaining exceptional customer service.

ESSENTIAL RESPONSIBILITIES

Reception & Customer Service

• Serve as the first point of contact for visitors, customers, vendors, and training attendees. 
• Answer and direct incoming telephone calls through the main operator line. 
• Welcome guests and ensure professional, friendly reception experience. 
• Receive and process customer sample submissions. 
• Maintain a clean, organized, and professional reception and lobby area. 
• Manage visitor sign-in procedures as applicable. 

Office Administration

• Order and maintain office supplies and general office inventory. 
• Stock and replenish kitchen, break room, restroom, and lobby supplies. 
• Maintain beverage inventory for lobby and employee break areas. 
• Coordinate employee swag inventory and ordering. 
• Update and maintain the company employee directory. 
• Manage front entrance signage, including temporary notices and holiday hours. 
• Coordinate incoming and outgoing mail, shipping, and package distribution. 
• Maintain, order, and organize office equipment and supply areas. 

Facilities Coordination

Serve as the primary internal coordinator for office facilities, including:

• Elevator maintenance coordination 
• Parking lot maintenance 
• Exterior building maintenance 
• Janitorial service coordination 
• Alarm system administration 
• Office keys and key fob management 
• First aid kit inspections and restocking 
• Coordination of repairs with vendors and Dave Gasper
• Monitoring general office appearance and functionality 

Technology & Equipment Coordination

• Serve as the primary internal point of contact for IT support requests. 
• Coordinate service calls and communicate with outside IT vendors. 
• Assist with office equipment issues (copiers, printers, conference room equipment, etc.). 
• Maintain video content displayed on the lobby monitor. 
• Coordinate company mobile phone orders, upgrades, inventory, and cellular service plans. 

Vendor & Administrative Management

• Maintain relationships with office vendors and service providers. 
• Coordinate utility-related issues and review utility invoices for accuracy. 
• Schedule routine maintenance and service appointments. 
• Track vendor contacts and service agreements. 

Executive Support

Provide administrative support to the CEO, including:

• Calendar management as assigned 
• Scheduling meetings 
• Preparing correspondence and documents 
• Coordinating travel arrangements when needed 
• Assisting with special projects 
• Maintaining confidential information with professionalism and discretion 

Additional Responsibilities

• Assist with company events and employee activities. 
• Support onboarding logistics for new employees as assigned. 
• Recommend improvements to office operations and administrative processes. 
• Perform additional administrative duties as assigned. 

QUALIFICATIONS

Education

• Associate's degree preferred. 
• High school diploma or equivalent required. 

Experience

• 3–5 years of administrative, office management, receptionist, or office coordinator experience preferred. 
• Experience supporting senior leadership is highly desirable. 
• Experience coordinating vendors or facilities is a plus. 

Knowledge, Skills & Abilities

• Outstanding customer service and interpersonal skills 
• Strong organizational and multitasking abilities 
• Excellent written and verbal communication skills 
• High attention to detail 
• Ability to prioritize multiple responsibilities independently 
• Professional demeanor and appearance 
• Strong problem-solving skills 
• Ability to maintain confidentiality 
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) 
• Comfortable learning new software and office technologies 

Physical Demands & Work Environment

This position is primarily performed in a professional office environment and requires regular interaction with employees, customers, visitors, vendors, and service providers. The employee must be able to:

• Remain in a stationary position, sitting or standing, for extended periods of time.
• Frequently communicate in person, by telephone, and electronically with employees, customers, visitors, vendors, and members of leadership.
• Regularly move throughout the office and facility to coordinate office operations, receive deliveries, stock supplies, assist visitors, and address facility-related needs.
• Operate standard office equipment, including computers, telephones, printers, copiers, and other office technology.
• Frequently use a computer and keyboard and review information on computer screens and printed documents.
• Occasionally bend, reach, stoop, or crouch when organizing supplies, stocking office areas, or performing other office-related activities.
• Occasionally lift, carry, push, or move office supplies, packages, and other materials weighing up to 25 pounds.
• Ability to communicate in English on the phone and in-person (Spanish is a plus)
• Maintain the ability to perform work requiring attention to detail while managing frequent interruptions and multiple priorities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Success in This Role

A successful Receptionist / Office Coordinator will:

• Create an exceptional first impression for every visitor and caller. 
• Ensure the office operates efficiently with minimal interruptions. 
• Anticipate organizational needs before they become issues. 
• Build strong working relationships across all departments. 
• Maintain a welcoming, organized, and professional workplace. 
• Serve as a trusted administrative resource for employees and leadership. 
• Provide dependable, proactive support to the CEO while balancing daily operational responsibilities. 

This role is ideal for someone who enjoys being the central hub of an organization that combines hospitality, organization, facilities coordination, and executive support to help Criterion Labs operate at its best.

This full-time, hourly position is eligible for medical, dental, vision, 401K, and Paid Time Off.  

Compensation: $21/hr. - $24/hr. based on experience

Criterion Labs is an Equal Opportunity Employer.

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